Author Topic: TRU Exclusive Obi-Wan's Jedi Starfighter  (Read 12225 times)

Offline Jedi Scholar 8

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TRU Exclusive Obi-Wan's Jedi Starfighter
« on: August 07, 2005, 05:43:02 PM »
I jsut purchased my TRU excl, and this morning decided to take it out and display it.  I do this to all of my vehicles, but keep the box intact so I can repackage it for storage or whatnot.  I prefer them this way since I collect for my entertainment, not to sell.  Back to the item at hand.  I love this thing.  I love the colors and the way it looks.  It blows any and all others out of the water, and is quite possibly my favorite ship to date.  That was, until I started to apply the stickers.  It seems that once again, Hasblo has gotten lazy, and packed the stickers to Anakin's starfighter, which are color-matched to that particular ship.  Therefore, the stickers were yellow and dark grey, as opposed to Blue and light beige.   Even the stickers for the R4 unit were R2-D2's! I didn't put any on because I didn't want it to look stupid, but now it looks plain in some places.  DAMN YOU HASBLO!!!!  Overall, I'd give this ship a B.  It would be an A+ if the stickers were correct.  Also, the Obi Wan figure that was included at first impressed me, but upon closer inspection, am highly upset with it.  I thought it was the same as the #55 Piot figure, but it seems there are a couple of variations.  First, the figure won't sit down correct making it hard to fit him in the actual cockpit, and the headset seems too big and smooshed so it doesn't fit right.  I may have to buy another #55 jsut for that.  Does anyone else own this and opened it?  If so, did you have the same problem with the stickers?

Pat

Offline Wayne

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Re: TRU Exclusive Obi-Wan's Jedi Starfighter
« Reply #1 on: August 07, 2005, 06:07:30 PM »
Write to hasbro they should send you the correct sticker sheet since its a new item.

Offline The Josh

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Re: TRU Exclusive Obi-Wan's Jedi Starfighter
« Reply #2 on: August 07, 2005, 07:28:09 PM »
I got one coming from Amazon whenever they ship it.

Offline Jedi Scholar 8

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Re: TRU Exclusive Obi-Wan's Jedi Starfighter
« Reply #3 on: August 07, 2005, 09:13:24 PM »
Write to hasbro they should send you the correct sticker sheet since its a new item.

I'm going to do that, I just wasn't sure if it was an error on mine alone, or all of them, so if anyone else has one and are going to open it, let me know what color your stickers are.

Pat

Offline Major fett

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Re: TRU Exclusive Obi-Wan's Jedi Starfighter
« Reply #4 on: August 07, 2005, 09:24:31 PM »
The reports I've heard every where are all the same, WRONG STICKERS HASBRO!
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Offline eleavitt2000

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Re: TRU Exclusive Obi-Wan's Jedi Starfighter
« Reply #5 on: August 08, 2005, 08:09:04 AM »
See this linkhttp://threads.rebelscum.com/showflat.php?Cat=&Number=1284379&page=6&view=collapsed&sb=5&o=&fpart=10&vc=1

We have been discussing this for a while.  I have not applied my decals either as I am awaiting Hasbro's reply. 

We believe that if enough people complain, Hasbro may react.  Be vigilent.

Remember, Hasbro's costumer service members may not even be in this country.  Additionally, Hasbro was slow to react in replacing Boba Fett's missing missile in the Target Slave I set. 

Offline TAMER

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Re: TRU Exclusive Obi-Wan's Jedi Starfighter
« Reply #6 on: August 08, 2005, 07:25:50 PM »
Recon, starting to believe your picture about the quality assurance team at Hasbro. Man I was going to get that ship. dont know if I will now.

Offline Jedi Scholar 8

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Re: TRU Exclusive Obi-Wan's Jedi Starfighter
« Reply #7 on: August 08, 2005, 09:05:50 PM »
I shall begin my letter to Hasbro to rectify the sticker issue on Wednesday.  Hopefully something will come of this, otherwise, I may have to make my own...

Pat

Offline Major fett

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Re: TRU Exclusive Obi-Wan's Jedi Starfighter
« Reply #8 on: August 09, 2005, 12:58:40 AM »
I've already heard over at other forums that Hasbro is not going to issue new decals. WTF! ???
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Offline dustrho

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Re: TRU Exclusive Obi-Wan's Jedi Starfighter
« Reply #9 on: August 09, 2005, 06:18:09 AM »
I've already heard over at other forums that Hasbro is not going to issue new decals. WTF! ???

That would cost them millions of dollars to do that........ NOT!   :flamingmad:

Offline Major fett

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Re: TRU Exclusive Obi-Wan's Jedi Starfighter
« Reply #10 on: August 09, 2005, 12:57:18 PM »
If someone comes across an extra one of these, could you pick one up for me?
I was unable to obtain one while TRU had them.
Thanks!
You'll soon realize I am the last of the Jedi, And your time has come to an end!

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Offline indysolo007

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Re: TRU Exclusive Obi-Wan's Jedi Starfighter
« Reply #11 on: August 09, 2005, 01:44:18 PM »
I had a major battle with Hasbro over this sticker thing. I went back and forth with 5 sets of emails, Hasbro of course blamed TRU saying ot was their exclusive, their problem. TRU blamed Hasbro or course saying they manufactured it. Bottom line: Hasbro or TRU don't give a damn about collectors and we will not be seeing a correction.

Offline dustrho

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Re: TRU Exclusive Obi-Wan's Jedi Starfighter
« Reply #12 on: August 09, 2005, 06:22:31 PM »
I had a major battle with Hasbro over this sticker thing. I went back and forth with 5 sets of emails, Hasbro of course blamed TRU saying ot was their exclusive, their problem. TRU blamed Hasbro or course saying they manufactured it. Bottom line: Hasbro or TRU don't give a damn about collectors and we will not be seeing a correction.

Care to share those emails here in the forum?  I would love to read emails that just make Hasbro look dumber than they are.

Offline Major fett

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Re: TRU Exclusive Obi-Wan's Jedi Starfighter
« Reply #13 on: August 10, 2005, 12:59:45 AM »
First off How the hell can Hasbro blame TRU, they didn't manufacture it they just sell it! Second How hard can it be to make correct sticker sheets when you are doing an exclusive that is $5 more than a basic Starfighter! This is pure Bull :dogshit: on their part!
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Offline indysolo007

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Re: TRU Exclusive Obi-Wan's Jedi Starfighter
« Reply #14 on: August 10, 2005, 07:03:36 AM »
Here goes, a Hasbro/TRU BS Fest:

ME: Last week I purchased the Obi Wan Starfighter from Toys R Us. It came with the decals from Anakin's yellow Star Fighter.

Did Hasbro simply repackage these old decals or did they pack the wrong ones. Based on what I've heard from others I think Hasbro just sent everyone the yellow stickers.

I would like to request a set of decals that are the apporpriate color scheme for this ship.

HASBRO: Thank you for contacting Hasbro, Inc., and for bringing this matter to our attention.

Please be assured that we have shared your concerns with the product team. We will be pleased to arrange an exchange of the complete product for you as, unfortunately, the labels are not available separately.

To help facilitate the process, please use the postage paid mailing label that is being sent to you at the address you have provided. Simply package up your return and place the mailing label securely on the package. Drop it off at the Post Office window and it’ll be on its way back to us.

Once the product is received at our returns facility, we will be glad to send a new replacement product. If there is a production delay and this product is not available we will replace it with a product of equal value.

We want to assure you that all of us are dedicated to maintaining quality products. We hope you and your family will enjoy our products for many years to come.

ME: This explanation is not adequate. I have talked to many other people who purchased this vehicle and they all received the wrong decals. I am asking for you to send a new shee that has the appropriate color match. Right now you are distributing the wrong stickers for this vehicle, sending it back to you will only yield the same set of decals as I have.

This is a mistake on Hasbro end. It needs to be fixed. I ask you once again to correct this error and ship me a new set of decals.

Thank you for taking the time to contact us.

HASBRO: I apologize for the original email I sent you. I didn't realize this product is an exclusive to Toys R Us.

Because an exclusive product is manufactured for a particular retailer, we are not allowed to sell it through any other outlet, including direct sales to the consumer from the manufacturer. We are also unable to obtain any replacement parts.

Since your satisfaction is extremely important to us, we will be pleased to arrange an exchange for you for an alternative product of similar value.

We will send, to the address you provided, a postage paid mailing label to cover the cost of returning the product to us.

We hope this resolution is satisfactory. Please do not hesitate to contact us if we can provide further assistance.

TRU: Thank you for taking the time to share your comments with us.

We apologize for the inconvenience with your Obi Wan Kenobi Starfighter
vehicle. Please refer to the manufacturer for your product for further
details.

We value all your feedback as it helps us to understand how our guests
feel and gives us an opportunity to evaluate any possible issues. Hearing
from you has helped us to do just that. Your comments are important to
us, and we have forwarded them to the appropriate party where they will
be reviewed. Again,
we appreciate your feedback, and look forward to serving you again in the
future!

Thank you, once again, for contacting the "R" Us Family and taking the
time to share your comments with us.

Sincerely,


"R" Us Guest Relations Team

I emailed them again telling them what Hasbro said...

TRU: Thank you for contacting Toys “R” Us regarding your unfortunate experience
with the Obi Wan Kenobi starfighter, please rest assure the products
received are being sold in the condition the manufacturer sells them as. 
We value your opinion and appreciate the time you took out of your busy
schedule to let us hear from you. At Toys “R” Us, we strive to offer you
a level of service that delights you and invites you to return.

We are always disappointed when we learn we have fallen short of our goal.
On behalf of Toys “R” Us, please accept my sincerest apologies for any
inconvenience caused.

I have taken the liberty to pass along your concerns to the appropriate
parties. Please be assured that your concerns will be addressed and
handled appropriately. I truly hope that you will give Toys “R” Us an
opportunity to re-establish your confidence as a guest and that you will
visit us again in the near future.

Thank you once again, guests name, for contacting Toys “R” Us. It is
because you have taken the time out of your day that we are able to
improve our performance not only as a single store but also as an entire
organization.

Sincerely,



"R" Us Corporate Guest Services Team

Hasbro: Thank you for your email.

Unfortunately, as stated in the previous email, this product is an exclusive and we are not able to supply you with the parts and/or the product. I will still send you a shipping label for you to return the item for a product of equal value.

Please be advised I have passed your comments and concerns to our upper management team.


Offline Commander JediSearch

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Re: TRU Exclusive Obi-Wan's Jedi Starfighter
« Reply #15 on: August 10, 2005, 07:19:10 AM »
Sounds like they are running around like a bunch of chikens with their heads cut off.
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Offline Lt. Starfox

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Re: TRU Exclusive Obi-Wan's Jedi Starfighter
« Reply #16 on: August 10, 2005, 07:38:42 AM »
only in this industry can they get away with this crap! if you go down to your local Chevy dealer to buy a new auto and it has the wrong part, they replace and fix the problem, not tell you to go the Detroit and take it up with Bob on assembly line 38 who puts the door handles on!  IDIOTS!  >:(


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Offline Darth Music

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Re: TRU Exclusive Obi-Wan's Jedi Starfighter
« Reply #17 on: August 10, 2005, 09:01:57 AM »
that is a bunch of BS indysolo! Sorry to hear that it doesn't seem to be getting fixed. It is just so apparent lately how little Hasbro cares about us.

Offline indysolo007

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Re: TRU Exclusive Obi-Wan's Jedi Starfighter
« Reply #18 on: August 10, 2005, 09:40:20 AM »
It really just became fun for me seeing their answers. I never expected to get anywhere with them.

Offline Jedi Scholar 8

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Re: TRU Exclusive Obi-Wan's Jedi Starfighter
« Reply #19 on: August 10, 2005, 10:06:14 AM »
Typical of the big corporations to pass the buck on this.  Regardless of wether or not TRU sold the Exclusive, it was still manufactured and screwed up by Hasblo.  I guess the only thing I can thnk of to do is to scan the stickers, rty and change the color, and print them out on sticker paper.  It probably won't work, but I'm still gonna give it a try.  If anyone else tries this, post the results on this thread so we can all learn from them.

Pat

Offline indysolo007

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Re: TRU Exclusive Obi-Wan's Jedi Starfighter
« Reply #20 on: August 10, 2005, 01:04:57 PM »
If anyone was looking for a decent scan, this was on rebelscum's site (scroll down):

http://threads.rebelscum.com/showflat.php?Cat=&Number=1326397&page=0&view=collapsed&sb=5&o=&fpart=1#Post13418141326397


Offline eleavitt2000

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Re: TRU Exclusive Obi-Wan's Jedi Starfighter
« Reply #21 on: August 10, 2005, 01:36:46 PM »
I've seen the RS post with labels.  What paper should these be printed on.  Really, the droid is the only think I am worried about.

Offline Major fett

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Re: TRU Exclusive Obi-Wan's Jedi Starfighter
« Reply #22 on: August 10, 2005, 04:29:38 PM »
Us outside Hasbro's front door!
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Offline Jedi Scholar 8

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Re: TRU Exclusive Obi-Wan's Jedi Starfighter
« Reply #23 on: August 10, 2005, 08:55:43 PM »
Thanks for the Info on this.  I'll be picking up some sticker paper this week to print out and try it out.

Pat

Offline Major fett

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Re: TRU Exclusive Obi-Wan's Jedi Starfighter
« Reply #24 on: August 10, 2005, 09:37:54 PM »
Thanks for the Info on this.  I'll be picking up some sticker paper this week to print out and try it out.

Pat
If it works, send me a sheet I only need the correct R2 decals. :pray:
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Offline The Ghost of QG

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Re: TRU Exclusive Obi-Wan's Jedi Starfighter
« Reply #25 on: August 10, 2005, 10:34:10 PM »
I saw it today and passed. Cool ship, but I have the previous 3 Jedi Starfighters already, the the whole wrong sticker fiasco had deterred me from buying it.
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Offline TAMER

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Re: TRU Exclusive Obi-Wan's Jedi Starfighter
« Reply #26 on: August 11, 2005, 07:29:02 AM »
I agree, saw them yesterday at a toyrus. passed on them.

Offline Lt. Starfox

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Re: TRU Exclusive Obi-Wan's Jedi Starfighter
« Reply #27 on: August 11, 2005, 08:07:34 AM »
wait a  minute....the R2 unit is not pre-colored already?  you have to put stickers on him also?  what is up with that?


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Offline TAMER

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Re: TRU Exclusive Obi-Wan's Jedi Starfighter
« Reply #28 on: August 11, 2005, 08:32:12 AM »
I agree stupid. passed on it. stupid, stupid, Hasbro.

Offline eleavitt2000

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Re: TRU Exclusive Obi-Wan's Jedi Starfighter
« Reply #29 on: August 11, 2005, 11:45:25 AM »
Well, I wanted all four ships. 

I just need to know what would be the best label paper to buy: brand, type, etc.

Offline indysolo007

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Re: TRU Exclusive Obi-Wan's Jedi Starfighter
« Reply #30 on: August 11, 2005, 11:50:04 AM »
I think all you guys who are passing should pass this along t Hasbro on their site. In one of my emails I said that collectors will be mad and pass on this if the stickers were not fixed.

They will really freak if they start getting emails on this. I warned them that collector sites will post the disatisfaction of the collector community.


Offline Major fett

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Re: TRU Exclusive Obi-Wan's Jedi Starfighter
« Reply #31 on: August 11, 2005, 01:15:55 PM »
It's nice all of you guys are passing on this, but I can't find it anywhere and I want it! :(
You'll soon realize I am the last of the Jedi, And your time has come to an end!

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Offline indysolo007

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Re: TRU Exclusive Obi-Wan's Jedi Starfighter
« Reply #32 on: August 11, 2005, 01:20:22 PM »
I picked this up a few weeks ago, they still had 2 left when I was there yesterday, it doesnt seem to be selling well in my area.

Offline TAMER

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Re: TRU Exclusive Obi-Wan's Jedi Starfighter
« Reply #33 on: August 11, 2005, 06:35:07 PM »
same her fett, wish I had known. the toysrus I went to yesterday was overflowing with the blue things.

Offline eleavitt2000

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Re: TRU Exclusive Obi-Wan's Jedi Starfighter
« Reply #34 on: August 12, 2005, 11:51:44 AM »
I used the afore-mentioned rebelscum re-colored stickers for R4 and the blue cockpit stickers and they work great on Avery 3383 Sticker Project Paper.

Offline Jedi Scholar 8

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Re: TRU Exclusive Obi-Wan's Jedi Starfighter
« Reply #35 on: August 16, 2005, 10:49:22 AM »
Printed out the sitckers last night for my Starfighter, and they came out great!  I really only need a couple of them, so I had to cut them out, but it worked fine.  I do have another question, though...Does anyone have the Anakin Jedi Starfighter exclusive from TRU?  The Gren one?  Are the stickers in there color matched to the green starfighter, or the yellow one?

Pat

Offline eleavitt2000

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Re: TRU Exclusive Obi-Wan's Jedi Starfighter
« Reply #36 on: August 16, 2005, 03:55:04 PM »
Well, the stickers on the green TRU Exclusive Anakin Jedi Starfighter are pre-applied.  They are the yellow set, except Hasbro purposefully left off all blast mark and the kill marks, so the starfighter looks fine.  Hasbro also left off the grey Republic logo (the one that resembles the Imperial logo), and I cannot figure out why. 

Offline Jedi Scholar 8

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Re: TRU Exclusive Obi-Wan's Jedi Starfighter
« Reply #37 on: August 16, 2005, 05:16:20 PM »
Figures...Bastards.  I still want one though...

Pat

Offline bigwill329

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Re: TRU Exclusive Obi-Wan's Jedi Starfighter
« Reply #38 on: August 18, 2005, 01:11:27 PM »
I went to buy one today and it rang up $29.99 plus tax. Wasn't this supposed to be $24.99? I asked about it and they told me the price was changed today. Any one else encountered this?

Offline bigwill329

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Re: TRU Exclusive Obi-Wan's Jedi Starfighter
« Reply #39 on: August 18, 2005, 01:25:40 PM »
I just checked on amazon/TRU online....$24.99 there still. I wonder if my TRU will price match themselves!!!!!!

Offline Jedi Scholar 8

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Re: TRU Exclusive Obi-Wan's Jedi Starfighter
« Reply #40 on: August 18, 2005, 01:35:13 PM »
I'd sure march my ass back in there and demand it!  Someone screwed up somewhere and you're paying for it.  If their website says $24.99, they SHOULD pricematch it.  If not, speak with the store manager, and if nothing, go regional/district.  Call TRU Customer Service hotline if need be!

pat

Offline bigwill329

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Re: TRU Exclusive Obi-Wan's Jedi Starfighter
« Reply #41 on: August 18, 2005, 05:58:10 PM »
Went back to TRU with a print out from Amazon/TRU with the price $24.99. After a few minutes of trying to find a manager, they let me have it for $24.99. That's just ridiculous that they went up on the price like that, for no other reason than to milk another $5 out of people just because they think that they can. So yeah, they actually price-matched themselves, which in a way is kind of funny.

Offline TAMER

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Re: TRU Exclusive Obi-Wan's Jedi Starfighter
« Reply #42 on: August 18, 2005, 08:08:18 PM »
glad it worked out for you. think I would have told them all to kiss my backside and that I had sandtroopers at my back that would get me the stuff for at least price if not cheaper. daggone stores.

Offline Jedi Scholar 8

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Re: TRU Exclusive Obi-Wan's Jedi Starfighter
« Reply #43 on: August 18, 2005, 09:21:41 PM »
Great job Will.  Mission accomplished.  Carry on.

Pat

Offline Major fett

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Re: TRU Exclusive Obi-Wan's Jedi Starfighter
« Reply #44 on: October 16, 2005, 08:37:13 PM »
I'm sure this isn't news to all of you, but GH.com has some info about the correct labels for Obi-Wans Starfighter.
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Offline A.D.I.T.L.1979

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Re: TRU Exclusive Obi-Wan's Jedi Starfighter
« Reply #45 on: October 17, 2005, 10:47:21 PM »
I'm sure this isn't news to all of you, but GH.com has some info about the correct labels for Obi-Wans Starfighter.

Too little too late...most have either customized these....or avoided the starfighter altogether (like me).

Erik
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Offline indysolo007

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Re: TRU Exclusive Obi-Wan's Jedi Starfighter
« Reply #46 on: October 19, 2005, 10:46:32 AM »
If you look back at the first page of this thread it shows a lengthy email conversation I had with Hasbro and TRU about this.

Its funny how they eventually gave in. I emailed them for my set yesterday.

Offline Major fett

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Re: TRU Exclusive Obi-Wan's Jedi Starfighter
« Reply #47 on: November 28, 2005, 02:43:30 PM »
Has anyone recieved the correct stickers for this yet?
You'll soon realize I am the last of the Jedi, And your time has come to an end!

TAC Coins Needed
3, 9, 11, 34, 51, 52, 54.